• When returning Products, you should return them to us by one of the following methods together with proof of purchase (invoice and receipt), unopened, unused and in their original packaging.
• Products cannot be returned once assembled or part assembled, unless faulty or do not match the description or image shown at the time of purchase.
• For hygiene reasons, mattresses, pillows, eiderdowns, duvets and swimwear cannot be returned once the protective seal or packaging has been opened, unless they are faulty or do not match the description or image shown at the time of purchase.
Home Furnishings, Fashion and Accessories
• Fabric of less than 5 metres cannot be returned or cancelled unless faulty or it does not match the description or image shown at the time of purchase.
• Once Products have been despatched, you may return them within 14 days of receipt of delivery by one of the methods below:-
Returns by Post:
o Home Furnishings, Fashion and Accessories Products purchased online can be returned by post to:
Online Returns
Laura Ashley
112 Buckhurst Street
South Melbourne, Victoria, 3185.
o If you return Products by post, please ensure you include the despatch note and package them properly and securely so that they are not lost or damaged in transit.
o Furniture, Made to Measure and Upholstery Products (typically bulky items) cannot be returned by post. Click here for details about returning Furniture, Made to Measure and Upholstery Products.
Returns of Furniture, Made to Measure, Upholstery
o Furniture, Made to Measure and Upholstery Products purchased online cannot be returned directly to our stores.
o Furniture and Upholstery Products purchased online may be cancelled or returned at any time up to 14 days from the day after receipt of the Product by informing us within that period that you wish to do so. If the item has already been despatched or delivered it must be kept in perfect condition for collection by our nominated carrier. You will be subject to a non-refundable collection fee equal to either the delivery fee you were charged or $100 (whichever is higher) – unless the Product is faulty or does not match the description or image shown at the time of purchase.
o Made to Measure Products cannot be returned unless inspected and confirmed as faulty or do not match the description or image shown at the time of purchase.
